Contact information

At Gripinn, we value our customers and aim to make it easy for you to reach us for any questions, concerns, or feedback.

1. Communication Channels

You can contact our support team through the following channels:

  • Email: gripinnltd@gmail.com

  • Contact Form: Available on the "Contact Us" page of our website.

2. Response Time

  • We aim to respond to all inquiries within 24–48 business hours.

  • For urgent queries related to active orders, please use WhatsApp for faster assistance.

3. Support Hours

  • Monday – Friday: 10:00 AM – 6:00 PM (IST)

  • Saturday: 10:00 AM – 2:00 PM (IST)

  • Closed on Sundays & Public Holidays.

4. Query Categories We Handle

  • Order status and tracking.

  • Product information and usage.

  • Refund & cancellation inquiries.

  • Feedback and complaints.

  • Bulk purchase or collaboration requests.

5. Complaint Resolution

  • If you are unhappy with our service or product, please write to us with complete details.

  • We will investigate your concern and aim to resolve it within 5 business days.

We are here to help you.
Your satisfaction is our top priority, and we appreciate your trust in Gripinn.